Returns & Refund Policy

1. Return Eligibility

We accept returns on eligible items within [X] days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Certain items, such as perishable goods, personal care products, and prescription medications, are non-returnable.

2. How to Initiate a Return

To start a return, please contact us at [Contact Information] with your order details. We will provide you with a return authorization and instructions on how to return your item.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

4. Refunds Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within [X] business days to the original payment method.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at [Contact Information].

6. Non-Refundable Items

The following items cannot be returned or refunded:

• Opened or used medical devices and personal care products
• Prescription medications
• Items marked as final sale
• Customized or personalized items

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider. If you still have issues, contact us at [ info@protectiva.pl ].

8. Contact Us

For any return-related inquiries, please reach out to us at [ info@protectiva.pl ].